Delivery and Returns

DELIVERY

Order fulfillment time: the estimated shipping date for each product is provided with each product and typically takes 3-5 business days.
Personalized orders have an extended delivery time of up to 7 business days.

Fulfillment time is counted from the day the order was paid.

Costs and forms of delivery within Poland:

- InPost Parcel Lockers - PLN 13.00 for purchases above PLN 350 - delivery is free (does not apply to redelivery after return to sender)

- InPost courier shipping - PLN 15.00

- Personal pickup (Poznań, ul. Leszczyńska 127) available Monday to Friday from 8:30 AM to 1 PM - PLN 0.00

Shipping outside Poland: 7-14 business days.

RETURNS

Returns: at the buyer's expense (14 days to return from the moment of parcel receipt)

The clothes turned out to be too small or you changed your mind about the color and want to exchange them? Or maybe you just want to return them?

You have 14 days from the day of receiving the parcel to make a decision. This means that if you do not contact us, you can send the parcel to us no later than on the 14th day.

Remember that the clothing must not show signs of wear and must be sent back in its original packaging along with proof of purchase.

IMPORTANT: personalized orders, i.e., goods sewn at the customer's request, are not subject to returns or exchanges. The full terms and conditions for personalized purchases can be found here: https://www.revactiv.com/strona/regulamin-zakupow-rzeczy-spersonalizowanych

If you send back a personalized order, THE RETURN WILL NOT BE ACCEPTED and you will have to pay for the return shipping cost.

Return step by step

When returning goods, download, print, and fill out the form of return, then send it along with the returned products to the address:

REV ACTIV

ul. Leszczyńska 127
61-417 Poznań

phone number for shipping: +48 606 590 385

You can deliver the parcel to us in the most convenient shipping method for you. Via Polish Post or a courier company. However, we recommend choosing a carrier that will allow you to obtain a delivery confirmation and a tracking number for the parcel. Parcels sent cash on delivery will not be accepted. Shipments sent to an address other than the one above will also not be accepted (e.g., to a parcel locker). It is not possible to deliver items in person.

After sending back the items, we have 14 days to process the return.

Remember that returned items MUST NOT show signs of wear, must have the original sealed tag, and, in the case of swimwear, a hygienic liner.

You can also return goods using the form below. Remember to include the completed return form in the package.

How to return products to the store

Wygodne Zwroty
1

Pack the products you wish to return

Remember to protect the returned goods from damage by adding appropriate filling. Pack the shipment in a regularly shaped cardboard box or a polybag used by the specific courier company. Seal the shipment with tape. Do not use stretch film.

2

Send your parcel via Wygodne Zwroty

Go to the form where you can send your parcel. You will receive a return code or shipping documents. You can send your parcel at a Paczkomat or at points such as: Żabka, Stokrotka, Auchan, Carrefour.

3

Wait for your refund

We will refund your money within 14 days. You will receive the refund to the bank account number provided in the withdrawal form.

Over 40,000 drop-off pointsPunkty nadaniaQuick and convenient
Send return parcelWygodne Zwroty is provided by AlleKurier

EXCHANGE

1. If you wish to make an exchange, return the order and order a new product on the website.

2. If the product you are interested in is currently unavailable, write to us at revactiv@gmail.com, we may be awaiting its delivery :)

The return is at your expense, so you choose the shipping method. However, we recommend choosing a carrier that will allow you to obtain a delivery confirmation and a tracking number for the parcel.

Return parcels sent cash on delivery will not be accepted.

Need more information? Write to us at: revactiv@gmail.com