Statute

Online Store Regulations

www.revactiv.com

§1. General provisions

  1. The subject of these Terms and Conditions is to regulate the terms of sale and operation of the Online Store. Pursuant to Article 384 of the Civil Code, these Terms and Conditions are part of the contract concluded with the Seller.
  2. Placing an effective Order is possible after accepting the provisions of these Regulations.
  3. The online store sells goods via the Internet, through the store system available on the website www.revactiv.com
  4. The owner of the online store registered at www.revactiv.com is Alicja Moskalik, conducting business activity under the name: REV ACTIV Alicja Moskalik at Leszczyńska 127, 61-417 Poznań, registered under the Tax Identification Number (NIP): 7792520249, National Business Registry Number (REGON): 387455338, hereinafter referred to as the Seller.
  5. The Buyer may be any natural person, legal person or organizational unit without legal personality, using its own e-mail account and having legal personality authorizing it to perform legal acts in accordance with the provisions of law.
  6. Consumer – shall be understood as a natural person purchasing products in the Online Store, within the meaning of Article 221 of the Civil Code.
  7. The provisions of the Act of 30 May 2014 on consumer rights do not apply to entities other than consumers.
  8. The parties to the contract exclude the Seller's liability under the warranty for physical and legal defects of the product towards persons and entities who are not Consumers.
  9. The information contained on the Seller's website does not constitute an offer within the meaning of Article 66 of the Civil Code; it constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
  10. The Seller presents digital photos of the offered products. Furthermore, every effort is made to ensure that the photos presented are of the highest quality and best reflect the actual condition and colors of the products. The arrangement of patterns on the clothes in reality may differ slightly from the designs presented in the online store.
  11. Prices in the Seller's Online Store are given in Polish zloty (PLN) and are gross prices (they include all their components, including VAT).
  12. The Seller reserves the right to change the prices of products in the product catalog, introduce new products to the Online Store and remove unavailable products, conduct and cancel promotional campaigns on the Seller's websites and introduce modifications therein.

§2. Orders

  1. Orders are accepted through the online store system located on the website www.revactiv.com . When placing an order, please complete the required fields correctly according to the order form instructions.
  2. The product size chart is available at: http://revactiv.com/strona/tabela-rozmiarow .
  3. A distance sales contract between the Seller and the Buyer is concluded after the correct completion of the purchasing procedure defined in the order form of the shop system available on the website www.revactiv.com .
  4. The Seller is obligated to deliver the Buyer goods free from defects. The Consumer's obligations under the concluded sales contract end upon receipt of the goods and payment of the full price in accordance with these Terms and Conditions, subject to the Consumer's obligations in the event of a complaint or withdrawal from the contract.
  5. In the event of unavailability of the ordered product, the Buyer is informed of this fact by the Seller within 14 business days and decides on the method of fulfilling the remaining part of the placed order (partial fulfillment, extension of the waiting time for the missing product, replacement of the missing product with another one or cancellation of the entire order and refund of the money for the ordered products).
  6. The proof of purchase of the goods is an e-mail confirming the purchase of the product on the website www.revactiv.com , which the customer provided when placing the order.
  7. The payment for the goods and the cost of delivery of the order are paid by bank transfer to the account.
  8. Goods are delivered as specified in the order. Shipments can be sent via Poczta Polska (Polish Post) or via a parcel locker or Paczka w Ruchu. The shipment will be dispatched within 14 business days of payment being credited to the Seller's bank account.
  9. Payments on our store are processed by Blue Media SA with its registered office in Sopot, ul. Haffnera 6, postal code: 81-717, KRS: 0000320590.
    Available card types: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
  10. If there is a need to refund funds for a transaction made by the customer with a payment card, the seller will make a refund to the bank account assigned to the Ordering Party's payment card.
  12. The order processing time is counted from the moment of obtaining positive payment authorization.
  13. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC
  14. Payment for the order must be made within 2 days, otherwise the order will be canceled.
  15. In a situation where a customer places an order with the personalization option available at www.revactiv.com and additional fees are not charged in the customer's basket during order fulfillment due to the type of browser and possibly disabled Java Script support on the customer's part - such an order may be canceled or additional fees may be charged, e.g. by traditional transfer.
  16. In the case of shipping combined orders (two or more orders in one package), the delivery time is counted from the order placed later.

§ 3 Pre-order

  1. In relation to selected goods, the Seller may enable the placing of an order in pre-order mode (pre-sale).
  2. The pre-order option applies to goods selected by the Seller that are not available in the Seller's offer, but the date of their release or re-availability is known no later than 28 business days from the introduction of the possibility of placing pre-orders in relation to a specific product.
  3. Goods available in the pre-order formula are clearly marked in the Seller's Online Store along with the planned date on which the goods will become available.
  4. Pre-orders have their shipping date deferred until the product's release or re-availability in the Seller's offer. The order will be shipped immediately after the product's release or re-availability in the Seller's offer, but no later than two days after any of the aforementioned events occur.
  5. Two days before the planned date of the product's release or re-availability in the Seller's offer, the Seller will remind the Buyer about the placed Order by e-mail if a given Buyer is entitled to a shipment after the specific release date or re-availability.
  6. If the Order placed by the Buyer includes both pre-ordered and regular goods, the Buyer may, at their discretion, decide whether the Order should be split into two Orders or delivered in its entirety within the pre-order delivery deadline. If the Buyer decides to split the Order, the Buyer will cover the delivery costs for each Order separately.
  7. The remaining provisions of these Regulations shall apply accordingly to pre-orders, to the extent not otherwise regulated in this paragraph.

§4. Complaints about a purchased product

  1. The Seller is liable to the Consumer if the item sold has a physical or legal defect (warranty).
  2. The Seller is released from liability under warranty if:
  1. The consumer knew about the defect at the time of concluding the contract;
  2. The Seller shall not be liable to the Consumer for the fact that the sold item does not have the properties resulting from public assurances if he was not aware of these assurances or, judging reasonably, could not have been aware of them or if they could not have influenced the Consumer's decision to conclude the sales contract, or if their content was corrected before the conclusion of the sales contract.
  1. If a sold item is defective, the Consumer may submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free item or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has failed to fulfill its obligation to replace the item with a defect-free item or remove the defect.
  2. The Consumer may, instead of having the defect removed as proposed by the Seller, request the replacement of the item with a defect-free one, unless bringing the item into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing whether the costs are excessive, the value of the defect-free item, the type and significance of the identified defect, and the inconvenience to which the Consumer would be exposed in another manner of satisfying the complaint are also taken into account.
  3. The reduced price should be in proportion to the price resulting from the contract in which the value of the item with the defect is in proportion to the value of the item without the defect.
  4. The consumer cannot withdraw from the contract if the defect is insignificant. If only some of the items sold are defective, the consumer's right to withdraw from the contract is limited to the defective items.
  5. When filing a complaint, the consumer should send a scan of the handwritten complaint statement, proof of purchase of the product (printed e-mail confirming the purchase in the store www.revactiv.com ) and bank transfer details to the e-mail address: revactiv@gmail.com and then send the purchased goods to the following address: REV ACTIV Alicja Moskalik, Leszczyńska 127, 61-417 Poznań
    (Please clearly mark it as “COMPLAINT”).
  6. The complaint statement should include: The name and/or description of the product, the order number, the complainant’s details (name and surname, telephone number, e-mail address), along with a detailed description of the physical defects of the complained goods.
  7. The Seller shall reimburse the Consumer for the costs associated with sending the goods that do not conform to the contract, immediately after considering and accepting the Consumer's claims under the warranty for defects in the goods.
  8. If it is not possible to repair or replace the goods with a new one, the Seller will inform the Consumer about a possible replacement with another product with the same parameters.
  9. After receiving the shipment, the Consumer should check it in the presence of the deliverer (Postal Service representative) and, if any mechanical damage occurred during transport is detected, prepare a report signed by the Consumer and the deliverer.
  10. Complaints are considered within 14 working days from the date of delivery of the product to the provided address.
  11. If the complaint is accepted, the Consumer will receive the transfer after 14 business days.

§5. Return and exchange of purchased product

  1. Pursuant to Article 27 of the Act of 30 May 2014 on Consumer Rights, the Consumer has the right to withdraw from the contract within 14 days from the date of delivery of the product without providing a reason. To meet the withdrawal deadline, it is sufficient for the Consumer to send information regarding the exercise of the right of withdrawal before the withdrawal deadline expires, and the package will be shipped within 14 days. To meet the withdrawal deadline, the Consumer must clearly declare their wish to withdraw from the contract within 14 calendar days of receiving the product. From the moment they express their wish to withdraw from the contract, the Consumer must send the returned package to the address provided by REV ACTIV within the next 14 calendar days. This means that the maximum time for returning the product can be 28 calendar days.
  2. When returning the goods, the Buyer should send the Seller an unequivocal declaration of withdrawal from the contract (please send the declaration of the intention to return the product to the e-mail address revactiv@gmail.com ) and send the goods in accordance with the contact details below: e-mail revactiv@gmail.com REV ACTIV, ul. Leszczyńska 127, 61-417 Poznań
    (Please clearly indicate "RETURN"). The declaration should include the addressee (REV ACTIV Alicja Moskalik), information regarding withdrawal from the contract, order number and date of order/receipt, consumer's name and surname, consumer's address, consumer's signature, and the date.
  3. The consumer must send the item they wish to return or exchange with its tags and string seal intact. The returned item must not be damaged, used, or dirty.
  4. The consumer is liable for any reduction in the value of the item that is the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
  5. In the event of withdrawal from the contract, pursuant to point 1, both the Seller and the Consumer are obliged to return everything they received from the other party under the concluded contract.
  6. The consumer returns the items that are the subject of the contract from which he has withdrawn at his own expense.
  7. In the event of withdrawal from this contract, the Seller will refund all payments received to the Consumer immediately, and in any event no later than 14 days from the day on which the Consumer was notified by the Seller via email that the refund was entered into the system with the given order number. The refund will be made using the same payment method that the Consumer used in the initial transaction, unless the Consumer expressly agrees otherwise; in any case, the Consumer will not incur any fees in connection with this refund.
  8. If the Consumer wishes to make an exchange, he or she must return the product and then place a new order in the online store.
  9. The consumer is liable for any reduction in the value of the item resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the item.
  10. The right to withdraw from the contract does not apply to the Consumer in relation to contracts:
    a) the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service, he will lose the right to withdraw from the contract;
    b) in which the price or remuneration depends on fluctuations in the financial market over which the trader has no control and which may occur before the expiry of the withdrawal period;

c) where the subject of the provision is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet his individual needs;

d) where the subject of the performance is an item that spoils quickly or has a short shelf life;

e) where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

f) where the subject of the performance are things which, due to their nature, after delivery are inseparably connected with other things;

g) in which the consumer has expressly requested the trader to come to him for urgent repair or maintenance; if the trader provides additional services other than those requested by the consumer, or supplies items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or items;

h) supply of newspapers, periodicals or magazines, with the exception of subscription agreements;

i) concluded through public auction.

10. Orders personalized at the customer's request are non-refundable. Full terms and conditions for personalized orders can be found at https://www.revactiv.com/strona/regulamin-zakupow-rzeczy-spersonalizowanych

 

§ 6. Costs of failure to collect the shipment

  1. If the order is shipped and not collected by the Customer (e.g. due to failure to collect it within the specified time), the shipment will be returned to the Seller.

  2. The costs of returning the shipment to the Seller and re-shipping the order are borne by the Customer.

  3. If the Customer does not decide to re-ship the goods, the Seller will refund the Customer the value of the order less the shipping costs (according to the carrier's price list).

§ 7. Resending the order

If the Customer has not collected the order, he or she may request a re-shipment within 14 days of the parcel being returned to the Seller.

Reshipment costs are the responsibility of the customer. Shipping will be made after payment of additional shipping costs.

§ 8. Refund in case of failure to collect the parcel

If the Customer fails to collect the shipment and does not express a desire for re-shipment, the Seller will refund the order within 14 days of receiving the returned shipment.

The refund applies only to the value of the products and is reduced by the cost of returning the shipment (according to the carrier's price list).

§9. Personal data protection

In accordance with Article 13 paragraphs 1 and 2 of the General Data Protection Regulation of 27 April 2016, we hereby inform you that:

The personal data controller is Alicja Moskalik, running a business under the name: REV ACTIV Alicja Moskalik, at Leszczyńska 127, 61-417 Poznań, registered under the Tax Identification Number (NIP): 7792520249, National Business Registry Number (REGON): 387455338.

Personal data will be processed for the purpose (please provide the purpose of processing in accordance with Article 6 of the GDPR),

Personal data will be stored until consent is withdrawn.

You have the right to access the content of your data, as well as the right to:

their corrections,

removal,

processing restrictions,

data transfer,

filing an objection,

withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

 

You have the right to lodge a complaint with the President of the Personal Data Protection Office (PUODO) regarding a violation of the right to personal data protection or other rights granted under the GDPR.

Providing personal data is voluntary, however, failure to do so will prevent the order from being fulfilled. By making a purchase, the Buyer consents to the collection, processing, and use of personal data by the Seller for the purpose and to the extent necessary for the Seller to fulfill the order (i.e., to deliver the shipment to the Buyer and to process billing).

§10. Final provisions

In case of any doubts related to purchases in the Online Store, all information is provided by the Seller at the following e-mail address: revactiv@gmail.com

The law applicable to the assessment of the legal relationship established on the basis of these Regulations is Polish law.

In matters not regulated by these Regulations, the provisions of the Civil Code and other acts shall apply.

If one of the provisions of these Regulations is deemed invalid or unenforceable by a final court decision, the remaining provisions will remain valid and in force.

The Seller will make every effort to resolve any disputes that may arise from the performance of contracts concluded under these Terms and Conditions through amicable settlement. In particular, the Buyer may request mediation under the terms described in Article 1831 et seq. of the Code of Civil Procedure.