Statute

Online Store Regulations

www.revactiv.com

§1. General Provisions

  1. The subject of these Regulations is the regulation of sales conditions and the functioning of the online store. In accordance with Article 384 of the Civil Code, these Regulations are an integral part of the agreement concluded with the Seller.
  2. A valid Order can be placed only after accepting the provisions of these Regulations.
  3. The online store sells goods via the Internet, through the store system located on the website www.revactiv.com
  4. The owner of the online store registered at www.revactiv.com is Alicja Moskalik, operating a business under the name: REV ACTIV Alicja Moskalik at Leszczyńska 127, 61-417 Poznań, registered under NIP: 7792520249, REGON: 387455338, hereinafter referred to as the Seller.
  5. A Buyer can be any natural person, legal person or organizational unit without legal personality, using their own email account and possessing legal personality entitling them to perform legal actions in accordance with legal provisions.
  6. Consumer – means a natural person purchasing products in the Online Store, within the meaning of Article 221 of the Civil Code.
  7. Provisions of the Act of May 30, 2014, on consumer rights do not apply to entities other than Consumers.
  8. The parties to the agreement exclude the Seller's liability under warranty for physical and legal defects of the product, in relation to persons and entities who are not Consumers.
  9. Information contained on the Seller's websites does not constitute an offer within the meaning of Article 66 of the Civil Code; it constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.
  10. The Seller presents digital photos of the offered products. Furthermore, the Seller makes every effort to ensure that the presented photos are of the highest quality and reflect the actual condition and colors of the presented products to the highest degree. The arrangement of patterns on clothes in reality may slightly differ from the clothing designs presented in the online store.
  11. Prices in the Seller's Online Store are given in Polish zlotys (PLN) and are gross values (they include all their components, including due VAT).
  12. The Seller reserves the right to change product prices in the product catalog, introduce new products to the Online Store and remove unavailable products, conduct and cancel promotional campaigns on the Seller's websites, and introduce modifications to them.

§2. Orders

  1. Orders are accepted through the store system located on the website www.revactiv.com. When placing an order, the required fields must be correctly completed according to the instructions in the order form.
  2. The available product size chart can be found at: http://revactiv.com/strona/tabela-rozmiarow.
  3. A distance sales contract between the Seller and the Buyer is concluded after the successful completion of the purchase procedure defined in the order form of the store system located on the website www.revactiv.com.
  4. The Seller's obligation is to deliver goods free from defects to the Buyer. The Consumer's obligations arising from the concluded sales contract end upon receipt of the goods and payment of the entire price, in accordance with these Regulations, subject to the Consumer's obligations in case of complaints or withdrawal from the contract.
  5. In case of unavailability of the ordered product, the Buyer is informed about this fact by the Seller within 14 business days and decides on how to proceed with the remaining part of the placed order (partial fulfillment, extended waiting time for the missing product, exchange of the missing product for another, or cancellation of the entire order and refund for the ordered products).
  6. Proof of purchase of goods is an email confirming the purchase of the product on www.revactiv.com, which the client provided when placing the order.
  7. Payment for goods and delivery costs of the order are made via bank transfer to the account.
  8. Delivery of goods is carried out in the manner specified in the order. Shipments can be sent by Polish Post or as pickup at a Parcel Locker or Paczka w Ruchu point. The shipment is sent within 14 business days from the date of payment being credited to the Seller's bank account.
  9. Payments in our store are handled by Blue Media S.A with its registered office in Sopot, ul. Haffnera 6, postal code: 81-717, KRS: 0000320590.
    Available card types: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
  10. In the event of a need to refund funds for a transaction made by the customer with a payment card, the seller will make the refund to the bank account assigned to the customer's payment card.
  12. Order fulfillment time is counted from the moment of positive payment authorization.
  13. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC
  14. Payment for the order must be made within 2 days, otherwise the order will be canceled.
  15. If a customer places an order with a personalization option available on www.revactiv.com, and additional charges are not calculated in the customer's cart during order processing due to the browser type and probably disabled JavaScript support on the customer's side, such an order may be cancelled or additional charges may be applied, e.g., via traditional bank transfer.
  16. In the case of combined orders (two or more orders in one package), the processing time is counted from the order placed at a later date.

§ 3 Pre-order mode

  1. For selected goods, the Seller may allow placing an order in pre-order mode.
  2. The pre-order option applies to goods selected by the Seller that are not available in the Seller's offer, but whose release date or re-availability is known no later than within 28 business days from the introduction of the possibility of placing pre-orders for a specific item.
  3. Goods available in pre-order formula are clearly marked in the Seller's Online Store along with the planned date when the goods will become available.
  4. Pre-orders have a deferred shipping date until the product's release or re-availability in the Seller's offer. The order will be shipped immediately after the product's release or re-availability in the Seller's offer, but no later than within 2 days from the occurrence of any of the aforementioned events.
  5. 2 days before the planned release date of the goods or their re-availability in the Seller's offer, the Seller will remind the Buyer about the placed Order via email if the Buyer is entitled to shipment after a specific release or re-availability date.
  6. If the Order placed by the Buyer includes both pre-ordered goods and goods ordered in standard sales mode, the Buyer may, at their discretion, decide whether the Order should be split into two Orders or delivered in its entirety by the deadline specified for pre-order delivery. If the Buyer decides to split the Order, the Buyer independently covers the delivery costs for each Order.
  7. For pre-orders, to the extent that they are not otherwise regulated in this paragraph, the remaining provisions of these Regulations shall apply accordingly.

§4. Complaint of a purchased product

  1. The Seller is liable to the Consumer if the sold item has a physical or legal defect (warranty).
  2. The Seller is released from liability under warranty if:
  1. The consumer was aware of the defect at the time of concluding the contract;
  2. The Seller is not responsible to the Consumer for the sold item not having properties resulting from public assurances if these assurances were not known to the Seller, or, reasonably judged, could not have been known to the Seller, or they could not have influenced the Consumer's decision to conclude the sales contract, or if their content was rectified before the sales contract was concluded.
  1. If the sold item has a defect, the Consumer may submit a statement requesting a price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller, or the Seller has failed to fulfill the obligation to replace the item with a defect-free one or remove the defect.
  2. The consumer, instead of the defect removal proposed by the Seller, may demand the replacement of the item with a defect-free one, unless bringing the item into conformity with the contract in the manner chosen by the consumer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of the defect-free item, the type and significance of the identified defect, and the inconvenience that another method of satisfaction would cause the consumer are taken into account.
  3. The reduced price should be in such proportion to the price resulting from the contract, as the value of the item with a defect is to the value of the item without a defect.
  4. The consumer may not withdraw from the contract if the defect is insignificant. If only some of the sold items are defective, the Consumer's right to withdraw from the contract is limited to the defective items.
  5. When filing a complaint, the Consumer should send a scan of a handwritten and signed complaint statement, proof of purchase (printed email confirming purchase in the store www.revactiv.com) and transfer details to the email address: revactiv@gmail.com, and then send the purchased goods to the following address: REV ACTIV Alicja Moskalik, Leszczyńska 127, 61-417 Poznań
    (Please clearly mark the package with "REKLAMACJA" - "COMPLAINT").
  6. The complaint statement should contain: Product name and/or description, order number, complainant's details (Name and Surname, contact phone number, email and address), along with a detailed description of the physical defects of the complained goods.
  7. The Seller refunds the Consumer the costs related to sending the goods inconsistent with the contract, immediately after considering and accepting the Consumer's claims under the warranty for defects in the goods.
  8. If repair or replacement of the goods with new ones is not possible, the Seller will inform the Consumer about a possible exchange for other goods with identical parameters.
  9. Upon receipt of the shipment, the Consumer should check it in the presence of the deliverer (Post representative) and, in case of finding mechanical damage caused during transport, draw up a protocol signed by the Consumer and the deliverer.
  10. Complaints are processed within 14 business days from the moment the product is delivered to the specified address.
  11. If the complaint is resolved positively, the Consumer will receive a transfer after 14 business days.

§5. Return and exchange of purchased product

  1. In accordance with Article 27 of the Act of May 30, 2014, on consumer rights, the Consumer has the right to withdraw from the contract within 14 days from the date of product delivery without giving any reason. To meet the withdrawal deadline, it is sufficient for the Consumer to send information regarding the exercise of the right of withdrawal before the withdrawal period expires, and the package will be dispatched within 14 days. To meet the withdrawal deadline, the consumer must explicitly declare their wish to withdraw from the contract within 14 calendar days from the moment of receiving the product. From the moment of expressing the wish to withdraw from the contract, the consumer must dispatch the return package to the address indicated by REV ACTIV within the next 14 calendar days. This means that the maximum time for returning the product can be 28 calendar days.
  2. When returning goods, the Buyer should send the Seller an unequivocal statement of withdrawal from the contract (a statement of intent to return the product should be sent to the email address revactiv@gmail.com) and send the goods, according to the contact details below: email revactiv@gmail.com REV ACTIV, ul. Leszczyńska 127, 61-417 Poznań
    (Please clearly mark – "ZWROT" - "RETURN"). The statement should include the Recipient (REV ACTIV Alicja Moskalik), information regarding withdrawal from the contract, order number and order/receipt date, Consumer's Name and Surname, Consumer's address, Consumer's signature, and date.
  3. The consumer must send back the goods they wish to return or exchange along with undamaged tags and the string seal. The returned goods must not be damaged, used, or dirty.
  4. The Consumer is liable for any diminished value of the item being the subject of the contract, resulting from its use in a manner exceeding what is necessary to ascertain the nature, characteristics, and functioning of the item.
  5. In the event of withdrawal from the contract, on the basis indicated in point 1, both the Seller and the Consumer are obliged to return everything they received from the other party under the concluded contract.
  6. The consumer returns the items that are the subject of the contract from which they withdrew at their own expense.
  7. In the event of withdrawal from this agreement, the Seller shall refund all received payments to the Consumer immediately, and in any case no later than 14 days from the day on which the Consumer was informed by the Seller via email about the processing of the return for a given order number into the system. The refund will be made using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer expressly agrees to a different solution; in any case, the Consumer will not incur any fees in connection with this refund.
  8. If the Consumer wishes to make an exchange, they must return the product and then place a new order in the online store.
  9. The consumer is liable for any diminished value of the item resulting from its use in a manner other than what was necessary to ascertain the nature, characteristics, and functioning of the item.
  10. The right to withdraw from the contract does not apply to the Consumer in relation to contracts:
    a) for the provision of services, if the entrepreneur has fully performed the service with the explicit consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur, they would lose the right to withdraw from the contract;
    b) where the price or remuneration depends on fluctuations in the financial market, over which the entrepreneur has no control, and which may occur before the deadline for withdrawal from the contract;

c) where the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy their individualized needs;

d) where the subject of the service is an item that deteriorates quickly or has a short shelf life;

e) where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

f) where the subject of the service are items which, after delivery, due to their nature, become inseparably connected with other items;

g) where the consumer explicitly requested that the entrepreneur visit them to carry out urgent repairs or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or supplies items other than spare parts necessary for the performance of repairs or maintenance, the right to withdraw from the contract applies to the consumer in relation to additional services or items;

h) for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;

i) concluded by public auction.

10. Personalized orders at the client's request are not subject to return. The full regulations for personalized orders can be found at https://www.revactiv.com/strona/regulamin-zakupow-rzeczy-spersonalizowanych

 

§ 6. Costs of uncollected shipment

  1. If an order is sent and not collected by the Customer (e.g., due to failure to collect within the specified period), the shipment is returned to the Seller.

  2. The Customer bears the costs of returning the parcel to the Seller and re-shipping the order.

  3. If the Customer decides not to have the order re-shipped, the Seller will refund the Customer the value of the order, reduced by the costs of returning the parcel (according to the carrier's price list).

§ 7. Reshipment of the order

 

If the Customer did not collect the order, they may request reshipment within 14 days from the date the package returns to the Seller.

 

The Customer covers the costs of reshipment. The shipment will be made after the additional shipping costs are paid.

§ 8. Refund of funds in case of non-collection of the package

 

In the event of the Customer not collecting the shipment and not requesting reshipment, the Seller will refund the funds for the order within 14 days of receiving the returned shipment.

 

The refund of funds applies only to the value of the products and is reduced by the costs of returning the shipment (according to the carrier's price list).

§9. Personal data protection

In accordance with Art. 13, sections 1 and 2 of the General Data Protection Regulation of April 27, 2016, we inform that:

The administrator of personal data is Alicja Moskalik, conducting business activity under the name: REV ACTIV Alicja Moskalik at Leszczyńska 127, 61-417 Poznań, registered under NIP: 7792520249, REGON: 387455338.

Personal data will be processed for the purpose (the purpose of processing should be stated in accordance with Art. 6 GDPR),

Personal data will be stored until consent is withdrawn.

You have the right to access your data, as well as the right to:

rectify them,

erase them,

restrict processing,

data portability,

object,

withdraw consent at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal.

 

You have the right to lodge a complaint with the President of the Personal Data Protection Office (PUODO) regarding the violation of the right to personal data protection or other rights granted under GDPR.

Providing personal data is voluntary, however, its absence prevents the execution of the placed order. By making a purchase, the Buyer agrees to the collection, processing, and use of personal data by the Seller for the purpose and to the extent necessary for the Seller to fulfill the order (i.e., to deliver the shipment to the Buyer and settle accounts).

§10. Final provisions

In case of any doubts related to purchases in the Online Store - all information is provided by the Seller at the e-mail address: revactiv@gmail.com

Polish law is applicable to the assessment of the legal relationship shaped on the basis of these Regulations.

In matters not regulated by these Regulations, the provisions of the Civil Code and other acts shall apply.

If one of the provisions of these Regulations is deemed invalid or impossible to implement by a final court judgment, the remaining provisions shall be valid and remain in force.

The Seller will make every effort to resolve any disputes that may arise in connection with the performance of contracts concluded using these Regulations amicably. In particular, the Buyer may request mediation proceedings on the principles described in Art. 1831 et seq. of the Code of Civil Procedure.

§11 Gift card regulations 

Gift card terms and conditions

The gift card is in electronic form and is automatically sent to the email address provided during order placement, at the moment of payment. The physical card is sent via Inpost carrier.

The gift card can be used for online purchases in the online store at www.revactiv.com

The card is valid for 6 months from the date of purchase. After this period, unused funds will be forfeited.

To use the gift card in the online store, enter the received code in the "discount code" field during checkout.

The gift card code can only be used if the basket value is equal to or greater than the nominal value of the card.

Example: a PLN 100 card can only be used for an order with a minimum value of PLN 100.

The gift card cannot be combined with other discount codes, promotions, or special offers.

The gift card is non-refundable and cannot be exchanged for cash.

Funds accumulated on the card cannot be withdrawn in cash or transferred.

In the event of a return of goods purchased with a gift card, the funds will be refunded as a new code with a value corresponding to the returned product.

The store is not responsible for lost gift card codes or codes disclosed to third parties.